Faculty

Rady School of Management Professor Uri Gneezy was named a 2017 Highly Cited Researcher by Clarivate Analytics, the global leader in trusted insights and analytics that accelerate the pace of innovation. Gneezy — who is an expert professor in behavioral economics, field experiments and the use of incentives — received the prestigious honor by conducting research that ranks among the top one percent of most cited works in economics during its year of publication, earning the mark of exceptional impact.

Gneezy is the Epstein/Atkinson Endowed Chair in Management Leadership and Professor of Economics and Strategic Management at the Rady School. His research focuses on applying behavioral economics to real world applications. Gneezy’s research has been published in renowned journals, such as Science, Proceedings of the National Academy of sciences, the American economic Review, Quarterly Journal of economics and Econometrica.

Some of Gneezy’s research on the topic of incentives include charitable giving and consumer price models, gender differences in competitiveness, and workplace and organizational norms. His work has been featured in prominent publications, including Quartz, TIME, The Wall Street Journal and The New York Times.

In addition to Gneezy’s impressive publications portfolio, he penned a popular book titled “The Why Axis” in conjunction with John List which asks the question, “Can economics be passionate?” The book, which was a national and international bestseller, details ways passionate economics can play out in our day-to-day lives and how taking this approach can benefit society.

Before joining the Rady School, Gneezy was a faculty member at the University of Chicago, Technion and Haifa. Gneezy received his Ph.D. from the Center for Economic Research in Tilburg.

Rady School of Management professor Wendy Liu recruited a team of Rady School students to help with a market research project aimed at understanding consumer behavior in mobile banking. The research was commissioned by Mitek Systems, a B2B company that provides the core mobile deposit technology to over 95% of all U.S. banks. Mitek sought to gain a deeper understanding of why consumers adopt or do not adopt mobile deposit, and how they interact with the technology. When Mitek looked to the Rady School for expertise and help, they found a connection with professor Wendy Liu, who specializes in consumer behavior research.

The researchers conducted an in-depth behavioral study for Mitek involving a “training experiment.” Specifically, the researchers conducted face-to-face training sessions with consumers to teach them how to install and use mobile deposit on their smartphone. Consumers were tracked over a five-month period, including before and after the training session.

“The key to the study is a training intervention we instituted in the middle of this five months period, so that we can learn about consumers’ behavior before and after our training intervention,” Liu said.

Rady School students Tyler Church, Keshav Prabhu, Kamini Patel, Somashubhra Bhattacharya, Luis Rodriguez-martin, Farrah Zhao and Celine Li  participated in the research with Professor Wendy Liu. Prabhu was interested in getting involved with the study to apply the knowledge he learned in his Rady School coursework to real-world research.

“After taking Professor Liu’s consumer behavior course, I felt I would enjoy the opportunity to get a deeper understanding of how consumers make decisions,” said Keshav Prabhu (MBA ’17). “I also had found marketing courses to be the most interesting topics during the course of my MBA so decided to take additional electives in marketing.”

The MBA students involved with the study collected data from subjects by survey and interviews and analyzed the data the team generated. Once the data was collected and analyzed, students created a presentation and presented the findings and insights to the Mitek executive team, including the product manager for mobile deposit, the general manager for payments, and Mitek’s CMO.

Research insights

After working with about 70 consumers and giving them training sessions to use mobile banking, the team was able to identify some of the greatest impediments that discourage consumers from adopting mobile deposit, including inaccurate perceptions of security risk and usage cost. Further, the study showed that an in-person training session is highly effective in helping consumers overcome these concerns.

“This project for a banking client gave students an opportunity to practice market research in an important field with high stakes,” Liu said, “They gained experience in designing a study, collecting and analyzing in-depth behavioral data, and interpreting and presenting the insights from the study.”

While the study has not been published yet, the team believes their findings could be used for future studies and analyses.

“I believe Mitek can use our project as a basis for future study on mobile deposit use behavior,” Prabhu said. “Our data was not representative of the larger population; however it does provide a good starting point to direct Mitek in partnering with banks to run additional experiments in the field to gather more data.”

Prabhu believed participating in the study was extremely beneficial for both his academic and professional careers.

“I deepened my basic understanding of preparing surveys to ask the right questions and collect data, as well as analyzing that data within the context of a marketing problem,” Prabhu said. “As someone that’s worked as an engineer in electronics and manufacturing, I was able to gain practical experience that I can show potential future employers of my accomplishments in marketing and business.”

“Our study helped Mitek gain valuable deeper insights into why people adopt or do not adopt mobile deposit, and further, to what extent an in-person training session of the technology could be helpful,” Liu said. “Our study paradigm can also be adapted to help other technology sectors to understand technology adoption by consumers in general.”

About Wendy Liu

Wendy Liu specializes in consumer judgment and decision making, focusing on the cognitive and emotional basis of consumer choice, social interactions, and well-being. Her recent research topics include decision making under complexity, such as shortlist formation, decisions involving risk, self control decisions, the role of complex emotions, contextualized motivations and values, and consumer behavior in medical and health domains.

Liu’s research has been published in leading marketing and management journals such as the Journal of Consumer Research and Organizational Behavior and Human Decision Processes. Her work has also been featured in the national media, such as Businessweek and Time Magazine.

Liu received her Ph.D. in Marketing from the Stanford Graduate School of Business. She is currently an Associate Professor of Marketing at the UCSD Rady School of Management, and teaches Consumer Behavior to MBA students.

Television advertisements lead to spikes in internet searches for the brand advertised as well as competitors, according to a study by Rady School Associate Professor Kenneth Wilbur and colleagues, Linli Xiu from the University of Minnesota and Rex Du from the University of Houston.

“Marketers are slowly figuring out that what you say in TV affects what people do on Facebook, Google, Twitter and other digital platforms,” said Wilbur. “Historically, communication efforts have lived within separate silos. Today, some organizations are figuring out that these things need to be managed holistically.”

Researchers studied the relationship between television advertisements and internet search spikes in fantasy sports brands and pickup truck brands. In the fantasy sports brands study, researchers found that advertisement content and media factors explained an incremental 54 percent of the variation in post-ad search spikes.

In the pickup truck brands study, which analyzed brand search data from 500,000 minutes and audience data for 40,000 national television advertisements, 75 percent of the incremental search occurs in the two minutes following an advertisement.

Both studies showed that brand-focused ads produced larger search spikes than price-focused ads, and that less informative ads produced larger spikes than more informative ads. Spikes also varied based on the network on which the ad aired and the genre of programming.

Overall, the studies suggest that television advertisements with small audiences produce significant search spokes in the two minutes after the ad airs. As such, post-ad search spikes are important for marketers to consider in conjunction with other metrics.

“The field has shown great interest in the paper. I recently presented results at the Advertising Research Foundation annual conference, a Marketing Science Institute conference, Cornell and Berkeley. Next week I will give the talk at Emory and Google, and then at Kaiser Permanente in May. Google and Kaiser both are discussing the possibility of follow-up research,” said Wilbur.

For decades, insufficient physical activity has been identified as a leading cause of many non-communicable diseases, including strokes, diabetes, heart disease and some kinds of cancer. Still, according to objective measurement approximately 96 percent of adults 20 to 59 in the U.S. do not meet the guidelines of 150 minutes of moderate physical activity and 75 minutes of vigorous physical activity per week.

On Amir, associate professor of Marketing at the Rady School of Management, recently co-authored a paper, Physical Activity Counseling in Primary Care: Insights From Public Health and Behavioral Economics, which helps address this issue. The paper uses principles of behavioral economics to apply an existing method of advising, the 5A framework, to the integration of physical activity counseling into primary care as a preventative medicine measure.

The 5A Framework involves a five-step plan to addressing an insufficient amount of physical activity in a patient’s life. The five steps are assess current physical activity levels, advise on increasing activity levels in relation to patient’s lab reports, agree on a physical activity plan with attainable goals and specific information on frequency and intensity, assist in creating strategies to overcome impediments to meeting goals, and arrange follow-up visits and reminders.

Overall, the paper uses principles of behavioral economics to analyze the reasons for decisions to engage in physical activity. Using these principles, the paper suggests the most effective methods of physical activity counseling for primary care physicians. It also notes the necessity for future research in determining the efficacy of these strategies in a clinical setting.